FAQ

Our team is dedicated to ensuring the best experience possible. We're here to help!

Got any questions or concerns? Check out our answers to some frequently asked questions :)

Q: How long does shipping usually take?
A: All other items typically arrive within 12 - 19 days. It depends on the delivery company.

Q: What is your return policy?
A: All of our products are covered by our 30 day Money Back Guarantee! In the unlikely event that you're unsatisfied with your purchase, simply shoot us an email within 30 days of your item being delivered and we'll initiate the return process and get you your money back. For more information on our return policy.Return policy: https://www.amilletglasses.com/pages/refund-policy

Q: I want to change my order / address, Can I?
A: If this happens to you, email us as soon as possible at team service@amillet.cn, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it. Contact us anyway, we still care and we’ll try to make it right for you. We know how frustrating it can be to pay for something you can’t use.

Q: Where can I contact you at?
A: Please send any questions to our team's email: service@amillet.cn. We'll try to get back to you as fast as we can.